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Cookie Policy

About Us

Frost's is a trading name, independently owned and operated under licence from LSLi Limited by AIG (HALO) Ltd  (company number 14772256), registered in England at 5 Brooklands Place, Brooklands Road, Sale, Cheshire, England, M33 3SD. (“We/”Us/ Our”)

We are committed to protecting your privacy. This Cookie Policy forms part of our legal information and sets out how we use cookies on our websites to help make your visits more effective.

What are cookies?

Cookies are small text files placed on your computer by websites [or sometimes by emails]. They provide useful information to organisations, which helps to make your visits to their websites more effective and efficient. We use cookies to ensure that we are able to understand how you use our websites and to ensure that we can make improvements to the websites.

Cookies do not contain any personal or confidential information about you.

How we use cookies

We use cookies to ensure that you get the best from our website. The first time that you log on to our website you will be asked to consent to our use of cookies and we suggest that you agree to allow the cookies to be active on your machine whilst you visit and browse our website to ensure that you experience our website fully. [You will not be able to access your account if you browse with the cookies disabled].

The types of cookies that we use

We use three types of cookies on our websites:

  1. Session cookies that are deleted after each visit

  2. Persistent/tracking cookies that remain in place across multiple visit to our websites

  3. Third party cookies that are used by other parties

Functional cookies

Functional session cookies and persistent cookies are necessary in order for you to use our website. These cookies can be deleted via your browser, but this will restrict the functions that you are able to carry out on our website, such as logging into My Move.

Session cookies expire when you leave the website and are not stored on your computer and do not contain any personal data.

Persistent cookies last beyond your visit to our website.

Analytical cookies

We use analytical cookies on our website. They enables us to track how popular our site is and to record visitor trends over time. These cookies do not contain any personal data but they may use your computer’s IP address to determine where in the world you are accessing the website from, and to track your pages visited within the site.

Non-essential cookies

These cookies are usually supplied by business partners and help us to filter out information that is not relevant to you. Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

Cookies we use

Functional

TitleNameDescription
Cookie Policy Consent Levelcookie_consent

This cookie tracks the level of consent allowed for other types of cookies.

Cookie Policy Acceptancecookie_policy

This cookie tracks interaction with the cookie banner and what version has been accepted.

Website FunctionalityPHPSESSID

This cookie is essential for property search and form functionality to operate. This cookie is deleted when you close your browser. This cookie expires after 1 day.

Analytical

TitleNameDescription
Google Analytics_ga, _gid, _gat, _dc_gtm_, AMP_TOKEN, _gac_, _gat_UA-47174076-3, _gat_masterTracker,_ga_GM51KVTGYV

This cookie is used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. The cookies collect information in a way that does not directly identify anyone and IP anonymisation has been enabled. 

Hotjar_hjid, _hjRecordingLastActivity, _hjCachedUserAttributes, _hjIncludedInSample,_hjSessionUser_5004921,_hjSession_5004921,_hjTLDTest, _hjHasCachedUserAttributes, _hjIncludedInPageviewSample, _hjAbsoluteSessionInProgress, _hjIncludedInSessionSample, _hjSessionResumed, _hjFirstSeen

Hotjar is a feedback tool that we use to understand how our website is used and improve usability. It sets cookies to help us track behaviour across pages. The cookies carry no personally identifiable information.

Non-essential

TitleNameDescription
Facebook Pixel_fbp,_fbc

This cookie is used by a business partner Realforce to retarget you on Facebook with properties that may be of interest. It is a persistent cookie. 

Accepting/blocking cookies on the website

As well as managing your cookies when you first enter the website, you can also manage them using the toggles below.

Accepting/blocking cookies using your browser

You can accept or block any cookies from any website through your browser settings. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

Please note that if you share the use of a computer, accepting or blocking the use of cookies will affect all users of that computer. Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you may not be able to use all the features on our website.

More information on cookies

For more information about cookies visit the Information Commissioner's website www.ico.org.uk.

Contact us

If you have questions or comments about our Cookie Policy, or you wish to exercise your data rights, please contact our Data Protection Officer by:

Email: dataprotection@lslps.co.uk;

Post: Data Protection Officer, Newcastle House, Albany Court, Newcastle Business Park, NE4 7YB; or

Telephone: 0191 233 4600.

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