Darcie was fantastic in finding us a new home to rent. She was efficient, knowledgeable, professional and worked really hard to get us this place we wanted so badly in a competitive market. Thank you Darcie.

We recently rented a property through Frost's, via Darcie in Lettings. She has been very helpful all through the process. Communicative, responsive and just all round a nice agent to deal with. She has great humour and warm mannerism, so a real pleasure from the viewing to offer to getting us settled in. Frosts in general were a very proactive letting agent, sending us several properties within our criteria and booking our viewings close together for convenience. 100% recommend.

I'm writing this review about our personal experience letting through Frosts Estate Agents alongside their lovely agent, Emily. Emily was wonderful from start to finish of our flat hunt. She consistently sent relevant properties, help set up viewings and stayed very much in touch with us the whole time to see how things were going! She took notes of our requirements and what exactly it was we were looking for so we'd be able to get the home we wanted, in the area we wanted it in. I can't say enough about how helpful she was through the referencing process and by finding out smaller details like what broadband would be available, if some forms of ID weren't available at the time what are the alternatives & double checking for us that everything did in fact go okay so we could get through to the next steps. She has a lovely personality and made our first experience of letting through an agency such a seamless one. I'm glad we had such great support from Frosts during what would otherwise be a slightly stressful time - couldn't be happier with where we've ended up and the support we're continuing to receive from her and the agency at large. Thank you!

Rose and the team at Frost’s did a great job letting out our St Albans family home. They handled all the viewings, got some great families to stop by, and made the whole process a breeze.

I have recently let my property with Frost's, and the service provided by Rose and Darcie was excellent. There was great communication throughout and the screening, feedback and clearly defined steps made the whole process as straight forward as possible. I would definitely recommend.

We sold our property through Frost’s and the process was absolutely seamless. From Tom who completed our accurate valuation to James who assisted us throughout the process and Rochelle who helped us at the end of the sale, all of the staff have been really excellent. James in particular was absolutely fantastic - a beacon of knowledge, support when things were tricky and a voice of help with difficult conversations higher up the chain, he was a brilliant agent to work with. Would strongly recommend!

Colin Guthrie Tenant; I'm writing bout Ben Harley the Property Manager for Frost's Estate Agents St Albans. Ben dealt with a complex plumbing issue in my apartment which meant liaising with the contractors and landlord. Ben is highly professional and capable. He has a focus on the key issues which demand immediate resolution. Despite the pressures inherent to his role Ben maintains an excellent customer focused. Thank You Ben.

I have recently bought a property through Frosts and have had wonderful experience, especially thanks to Rochelle's support. We encountered challenges dealing with solicitors and Rochelle ensured I remained informed as a first time buyer. I am certain the whole process would've taken a lot longer without her help, and it made the pain points a lot more manageable knowing I had someone friendly and knowledgeable in my corner! Every interaction I had with all team members was pleasant, timely and professional. I would be pleased to use Frost's again when I next needed.

As a long term landlord I have received an excellent service from Frosts who have always responded in a professional and timely manner to my requests. I have had particularly good service from Luisa and Samantha in the property management team. Repairs are carried out promptly and they also respond quickly to any requests by my tenants.

Frosts sold our house at a great price and quickly which we were really pleased with. The customer service could have been better and we provided the feedback to them, we have a Ring doorbell and agents didn’t know simple information about the house (like how many parking spaces it has) and information about our extension which was information we provided several times. They also did something to irritate our Buyers and our Buyers refused to communicate through them, and went through their solicitor which made the process more complex. Anyway, got the job done which was positive just think the service could have been better.

Ben was very helpful and sold the property on the first day. He kept us updated throughout the whole process. Would not hesitate to recommend Ben and all at Frosts St. Albans. Thanks ,regards Ray and Karen Taylor

My experience with Frosts St Albans from start to completion was excellent. Emily was a pleasure to deal with, was super helpful and professional. Rose and the team were brilliant too, can’t thank them enough for their help and would recommend anyone to them. Chris V.